Refund policy

Refund & Return Policy for Orixel

We want you to be completely satisfied with your purchase.

Returns

Returns are accepted within 30 days of delivery.

To qualify for a return:

• Item must be unused
• Item must be in original packaging
• Item must be in the same condition received

Refunds

After receiving and inspecting the returned item, we will notify you regarding approval of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days.

Non-Refundable Items

• Gift cards
• Personalized products
• Final sale items

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.